· · UQC Global Certification - 20001 · ·

ISO 20001


ISO/IEC 20001 is the worldwide standard which aims at IT Service Management. An integrated set of management process is described for the better delivery of services to the customers. It specifies the requirements related to IT Service Management processes. This standard is based on the framework of IT infrastructure library (ITIL). It provides the best practice guidelines and architecture to make sure the IT process alignment with business process. This standard also makes sure that IT delivers the right and appropriate solutions of business. Framework of IT includes hardware, software, procedures, documentation which is required to support IT services. IT service management is the management of these services. Certification of this standard is valuable to service supplier of any size. It helps in increasing the effectiveness and efficiency of the business process and also in reduction of cost.

ISO/IEC 20001 addresses key issues like:

  • Integrating and aligning IT and goals of business.
  • Project delivery success is improved.
  • Appropriate IT governance is demonstrated.
  • Out sourcing, in sourcing and smart sourcing.
  • Right resources and skills are acquired and retained.
  • Managing constant business and IT change.

Benefits of the ISO 20001 Certification are as follows:

  • Clearer view of current IT Capabilities.
  • Get Better information on current services.
  • To objectively assess and benchmark IT’s level of maturity
  • Service quality is improved and more reliable business support.
  • IT Service continuity procedures are more focused & confidence in following them when required.
  • Improved understanding of IT support helps in greater flexibility for the business.
  • Customer certification is increased.
  • Improved cycle time for changes & greater success rate.
  • Security, accuracy, speed are improved.
  • Increased profit of the organization.
  • Reduction of operating costs as customers are getting their demand fulfilled.

The target group of this standard is organizations of software development. IT department of banks, public sector units, telecom industry, manufacturing and service industry, government organization. Certification of this standard ensures the successful operation of an enterprise. Delivery of IT services to the clients is also ensured. The management system provides an integrated, process approach resulting in well managed service delivery, avoiding discrepancy in business continuity, release management and security. It helps to build the satisfaction of customers. The certification of this standard brings stability in the organization’s business. It helps to improve the reputation of the organization and also to get the advantage of day by day increasing competition.


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